Health Insurance Solution - Implementation Starter Kit

Welcome to the Implementation Starter Kit page, which provides useful information, training resources, and tools to get you started with installing and deploying openIMIS to manage your health insurance scheme needs. We have compiled these resources with the aim of providing an overview of the requirements of the system and walk you through learning tools we have at hand as your organization takes the openIMIS path to digitalizing your business processes.

Scheme Analysis

Demo Server

Rolling Out openIMIS

We have provided in the Implementation Steps the details in rolling out openIMIS.

The implementation steps indicated are part of an ideal approach that we would suggest. Some steps can be undertaken in parallel but ideally the stages of Assessment & Planning, Adaptation, Pilot, and Scale-up should be undertaken in the given sequence.

The steps outlined in the Implementation Steps page go beyond just the customization and implementation of the openIMIS software. They also concern other factors which have impacted the implementation time frame in the past. These factors include but are not limited to:

  • The scale of the roll out (communities, villages, regions, or nationwide)

  • The number of actors involved in the implementation

  • The establishment of appropriate policies and insurance entity

  • Political reasons

  • Procurement matters

Hence it is difficult to suggest the ideal time frame for rolling out the software.

Key Resources

 

Assessing Readiness to openIMIS

To utilize openIMIS optimally, it is best to start by outlining and describing your organisation’s processes, particularly, how information is or shall be processed. The software’s functionality can be customised and user roles defined based on your organisation’s procedures and offered services and in accordance to your policies on how to manage claims. We suggest that you use the Scheme Analysis template in reflecting on your business processes and the appropriateness and relevance of openIMIS to your system.

It will come as no surprise that implementing and operating openIMIS will require the allocation of adequate resources. The resources necessary to optimally run openIMIS are listed in Resource requirements, and for your convenient use we have also developed a Costing Tool, which you can use to estimate how these resources translate in monetary terms.

Once your organisation makes the decision and commitment to adopt openIMIS for your business process, it helps to know what you will need to work on in installing and deploying the platform. The Rapid Appraisal toolkit will help you determine your readiness to openIMIS and the gaps you will still need to address prior to embarking on the system change.

Key Resources

Costing Tool

Rapid Appraisal

Communicating and Advocating the Change

During the preparatory work as your organisation goes through the process of defining and analysing the digitalisation needs of your system and determining how this can be addressed by openIMIS, an external consulting support might be helpful, to define roles and actors from the insurance body, relevant ministries (Health, Finance) and involve key stakeholders of insurance implementation. As the platform would require the buy in not only of your organisation’s staff but often the government leadership or other principal, it helps to have a guideline on how you could approach communicating and advocating for openIMIS among key actors. We have drafted a Communication Strategy that can be customised to fit your needs. This is a working document that would benefit from your feedback and revisions.

Capacity Building Programme

As with other capacity building (CB) programmes, it is best to start with the identification of staff who are key to the installation and roll out of openIMIS and assess their capacity level with regard to IT systems and digital technology. This will allow you to customise your CB according to the specific needs of your organisation. In general, we consider the programme to have the aim of attaining proficiency among relevant personnel in the use of the openIMIS platform towards integration of the system to standard business processes. OpenIMIS has the potential to bring about significant efficiency gains in your business processes and it is immensely valuable if your key staff are aware of and invested in these gains so that they take part in driving the change.

Those implementing the change to digitialising your system can be broken down into three main categories consisting of managers, administrators, and users. Your organisation’s CB programme would need to incorporate learning objectives specific to them as the roll out of openIMIS will rely heavily on their knowledge and application of the platform. To ensure that your CB and training activities deliver on learning results for your key staff, we suggest that your specific CB objectives refer to their working understanding of the functionality of the platform and their ability to navigate and use the application with ease. It is also important that your CB programme achieve technical competency amongst your key staff to deploy and customise openIMIS to your business processes.

Training Packages

Together in the openIMIS Global Initiative, we have been developing training packages for different audiences at every organizational level. We have compiled the training packages to serve as a menu for you to choose from according to what is applicable to your organisation and what has been established as your CB needs. The table below provides a list of materials that are available in this Wiki and the recommended staff for whom these materials might be relevant. Although a number of the materials are self-instructive, there is need for customisation of the materials especially when it is time to install and deploy openIMIS. This means that training on local operations would have to be done aligned with your own openIMIS application manual, which you would need to develop specific to your organisation.

You can use the table below as a base to build your organisation’s CB plan. When ready, you are welcome to run the introductory training packages with your key staff. We will be interested to hear your feedback. While Part A is more generic, Part B and C of the CB plan would have to be customised to your situation. We have shared examples of different customizations of Part B for your reference.

A. Introductory training modules in online format

 

Materials

Content

Audience/ key staff

Delivery Design

 1

Generic Training Approach

Conduct of schematic analysis for openIMIS

Managers

Powerpoint slides (customisation required)

2

Training modules

Module 1: Introduction to OpenIMIS
Module 2: Setting up and localising openIMIS platform

Managers & Users

Webinars (delivered by AeHIN)
Powerpoint slides and video recordings of online trainings

3

Demo Server (Access Credentials)

Instruction in how to access the Demo Server to test the system

Users

Self-instructive text

4

Demo Server (System Set up)

Demonstration of how to log-on, access and try-out the Demo Server

Users

Video tutorial

5

Demo Server

Hands on experience of openIMIS functionality

Users

Hands-on practice

6

Demo Server (Script - Key Processes)

Instructional guide on how to navigate the Demo Server and explore the extent of its functionalities

Users

Self-instructive text

7

Demo Server (Screencasts - Key Processes)

Video guide on how to add new or modify existing dataset in the system

Users

Video tutorial

7

User Manual

OpenIMIS Digital business processes

Users

User guide text

B. On-site training for installation and deployment

 

Materials

Content

Audience/ key staff

Delivery Design

 1

Customized manuals e.g. Nepal

Country-specific openIMIS Application Manual

Users

Classroom and hands-on training sessions

2

Installation and country localisation

Steps to follow to complete the country localisation process

Administrators

Video tutorials

Will need to be supplemented with in-person training

C. Follow through sessions

The designation of master trainers to mentor and coach staff is an effective way to ensure that knowledge and skills acquired are applied and competently put to use. When conducting the training, it is ideal to identify talented power users who can eventually be tapped to train and oversee the rollout of the platform to the peripheral levels. Your CB plan must therefore include an approach to monitor performance against defined indicators using regular supervisory checks, coaching and mentoring.

 

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