Multi-Channel Registration System - SR-040

Program Architecture Layer	User Interface Layer
Module	Data Collection and Intake
Component	Registration Interface
Level of Importance	Core
Priority	High
Social Protection Delivery Chain Stage	Intake and Registration

Requirement Description	SR must implement a system that supports registration and data updates through multiple channels including online portals, mobile apps, USSD, and in-person at service centers
Justification	Essential for enabling inclusive access to registration.
Use Case	Supporting registration and data updates through multiple channels, making the SR more accessible and inclusive.
Data Elements Required	Registrant Data, Channel Access Records, Update Data
Minimum Technical Specifications	Registration: Online portal and mobile app. Data Update: Manual updates through web interface. Integration: REST API for data exchange.
Standard Technical Specifications	Registration: Online, mobile app, USSD support. Data Update: Event-driven updates. Integration: Real-time API with OAuth 2.0.
Advanced Technical Specifications	Registration: Omni-channel support (online, mobile, USSD, in-person). Data Update: AI-driven proactive updates. Integration: Federated data access with advanced security protocols.
Security & Privacy Requirements	Secure multi-channel registration, encrypted data handling for all channels.
Scalability Considerations	Omni-channel support for scalable registration and updates.
Interoperability Requirements	Integration with multiple external systems for comprehensive registration management.
Compliance with International Standards	Compliance with GDPR for multi-channel data handling.
User Interface Requirements	Multi-channel registration interface, including online, mobile, USSD, and in-person.

openIMIS

Multi-Channel Registration System - SR-040

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