Operational Indicators
- Saurav Bhattarai
The core indicators for generating the Derived Operational Indicators Report in openIMIS are
Code | Derived | Dimension | Description |
|---|---|---|---|
D1 | Incurred claims ratio | Time, Insurance product | It is the ratio P11/P9 |
D2 | Renewal ratio | Time, Insurance product | It is the ratio P5/P4 |
D3 | Growth ratio | Time, Insurance product | It is the ratio P2/P1-for immediately preceding period |
D4 | Promptness of claims settlement | Time, Insurance product | It is the average (date of sending to payment- Date of submission of the claim) for all claims relating to given insurance product and emerging in a respective period Date of sending of payment is not in the structure of Claim, it has to be retrieved from a journal-can be?) |
D5 | Claims settlement ratio | Time, Health facility, Insurance product | It is the ratio (P10-P12)/P10 |
D6 | Number of claims per insuree | Time, Insurance product | It is the ratio P10/P6 |
D7 | Average cost per claim | Time, Health facility, Insurance product | It is the ratio P11/P10 |
D8 | Satisfaction level | TimeDistrict, Health facility | The average mark from feedbacks received in a respective period |
D9 | Feedback response ratio | Time, District, Health facility | The ratio of number of feedbacks received (up to time of creation of the report) and number of feedbacks asked for in a respective period |
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