Operational Indicators

The core indicators for generating the Derived Operational Indicators Report in openIMIS are

Code

Derived

Dimension

Description

Code

Derived

Dimension

Description

D1

Incurred claims ratio

Time, Insurance product

It is the ratio P11/P9

D2

Renewal ratio

Time, Insurance product

It is the ratio P5/P4

D3

Growth ratio

Time, Insurance product

It is the ratio P2/P1-for immediately preceding period

D4

Promptness of claims settlement

Time, Insurance product

It is the average (date of sending to payment- Date of submission of the claim) for all claims relating to given insurance product and emerging in a respective period Date of sending of payment is not in the structure of Claim, it has to be retrieved from a journal-can be?)

D5

Claims settlement ratio

Time, Health facility, Insurance product

It is the ratio (P10-P12)/P10

D6

Number of claims per insuree

Time, Insurance product

It is the ratio P10/P6

D7

Average cost per claim

Time, Health facility, Insurance product

It is the ratio P11/P10

D8

Satisfaction level

TimeDistrict, Health facility

The average mark from feedbacks received in a respective period

D9

Feedback response ratio

Time, District, Health facility

The ratio of number of feedbacks received (up to time of creation of the report) and number of feedbacks asked for in a respective period