IBR ideally should implement APIs to interface with a centralized Grievance Management System for tracking and resolving beneficiary complaints across multiple programs
Justification
Enables coordinated grievance resolution and improves beneficiary satisfaction
Use Case
Implement APIs to interface with a centralized Grievance Management System for tracking and resolving beneficiary complaints across multiple programs.
Data Elements Required
Beneficiary ID, Grievance Data, Resolution Status
Minimum Technical Specifications
API: REST API to interface with the grievance system.
Authentication: Basic token-based access for API.
Data Format: JSON for grievance and resolution status.
Standard Technical Specifications
API: GraphQL to manage grievance data more flexibly.
Authentication: OAuth 2.0 with role-based permissions.
Data Format: JSON-LD for standardized grievance data representation.
Advanced Technical Specifications
API: Federated GraphQL for comprehensive grievance tracking.
Authentication: Advanced identity verification with MFA.
Data Format: RDF to enhance data context and interoperability with other grievance management systems.
Security & Privacy Requirements
Secure grievance data handling, role-based access control.
Scalability Considerations
Use of federated GraphQL for grievance tracking scalability.
Interoperability Requirements
Integration with centralized Grievance Management System via API.
Compliance with International Standards
Compliance with GDPR for grievance resolution data.
User Interface Requirements
Grievance tracking UI with resolution status updates.