Integrated Grievance Interface - IBR-034

Program Architecture Layer	Integration Layer
Capability Area	Integration and Interoperability
Component	Grievance Management System
Level of Importance	Optional
Priority	Low
Social Protection Delivery Chain Stage	Manage

Requirement Description	IBR ideally should implement interfaces to a centralized Grievance Management System for tracking and resolving beneficiary complaints across multiple programs.
Justification	Enables coordinated grievance resolution and improves beneficiary satisfaction
Use Case	Implement APIs to interface with a centralized Grievance Management System for tracking and resolving beneficiary complaints across multiple programs.
Data Elements Required	Beneficiary ID, Grievance Data, Resolution Status
Minimum Technical Specifications	Interface: REST API as an example interface to connect with the grievance system. Authentication: Basic token-based access for the interface. Data Format: JSON for grievance and resolution status.
Standard Technical Specifications	Interface: GraphQL as an example interface to manage grievance data more flexibly. Authentication: OAuth 2.0 with role-based permissions. Data Format: JSON-LD for standardized grievance data representation.
Advanced Technical Specifications	Interface: Federated GraphQL as an example interface for comprehensive grievance tracking. Authentication: Advanced identity verification with MFA. Data Format: RDF to enhance data context and interoperability with other grievance management systems.
Security & Privacy Requirements	Secure grievance data handling, role-based access control.
Scalability Considerations	Use of federated GraphQL for grievance tracking scalability.
Interoperability Requirements	Integration with centralized Grievance Management System via interfaces.
Compliance with International Standards	Compliance with GDPR for grievance resolution data.
User Interface Requirements	Grievance tracking UI with resolution status updates.