Integrated Grievance Interface - IBR-034

IBR ideally should implement interfaces to a centralized Grievance Management System for tracking and resolving beneficiary complaints across multiple programs.

Enables coordinated grievance resolution and improves beneficiary satisfaction

Implement APIs to interface with a centralized Grievance Management System for tracking and resolving beneficiary complaints across multiple programs.

Beneficiary ID, Grievance Data, Resolution Status

• Interface: REST API as an example interface to connect with the grievance system.

• Authentication: Basic token-based access for the interface.

• Data Format: JSON for grievance and resolution status.

• Interface: GraphQL as an example interface to manage grievance data more flexibly.

• Authentication: OAuth 2.0 with role-based permissions.

• Data Format: JSON-LD for standardized grievance data representation.

• Interface: Federated GraphQL as an example interface for comprehensive grievance tracking.

• Authentication: Advanced identity verification with MFA.

• Data Format: RDF to enhance data context and interoperability with other grievance management systems.

Secure grievance data handling, role-based access control.

Use of federated GraphQL for grievance tracking scalability.

Integration with centralized Grievance Management System via interfaces.

Compliance with GDPR for grievance resolution data.

Grievance tracking UI with resolution status updates.