Integrated Case Management Protocol - IBR-039

Program Architecture Layer

Interoperability Layer

Module

Interoperability and Integration

Component

IBR Interface

Level of Importance

Optional

Priority

Medium

Social Protection Delivery Chain Stage

Manage

Requirement Description

IBR needs to interface with an Integrated Case Management Protocol to support integrated case management across social protection programs

Justification

This protocol supports integrated case management across social protection programs, which is essential for providing holistic support to beneficiaries. It's a key part of the IBR's case management functionality.

Use Case

Interface with an Integrated Case Management Protocol to support integrated case management across social protection programs.

Data Elements Required

Beneficiary ID, Case Management Data, Protocol Data

Minimum Technical Specifications

  • API: REST API for interfacing with the case management system.

  • Protocol: CRUD-based updates to manage case records.

  • Security: Basic OAuth 2.0 for access control. 

Standard Technical Specifications

  • API: GraphQL API for seamless integration across social protection programs.

  • Protocol: Event-driven case management updates.

  • Security: Role-based access control with MFA and PKI. 

Advanced Technical Specifications

  • API: Federated GraphQL for distributed case management.

  • Protocol: AI-driven decision support integrated with case management.

  • Security: Zero-trust architecture with biometric authentication for secure case handling.

Security & Privacy Requirements

Secure API for case management, encrypted case data handling.

Scalability Considerations

Federated GraphQL for distributed case management scalability.

Interoperability Requirements

Integration with external case management systems via secure API.

Compliance with International Standards

Compliance with GDPR for integrated case management protocols.

User Interface Requirements

Case management UI with integrated decision support for administrators.

 

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