Whenever an issue can be resolved by the user or the L1 support, the steps to resolve it should be covered by a knowledge article so all the users / L1 support can use the resolution steps and save time
Instructions
- Go on the Knowledge base space if not already there
- Click on theĀ plus , and choose how to article
- Enter the title of the knowledge article and the labels (
- label ARE REALLY IMPORTANT because they will be used by the Jira search engine
- Describe all the steps required to solve the issue, don't hesitate to add picture to guide the future readers
Related articles