Create a knowledge article (KA)

Whenever an issue can be resolved by the user or the L1 support, the steps to resolve it should be covered by a knowledge article so all the users / L1 support can use the resolution steps and save time


  1. Go on the Knowledge base space if not already there

  2. Click on the  plus

    , and choose how to article

  3. Enter the title of the knowledge article and the labels (

    1. label ARE REALLY IMPORTANT because they will be used by the Jira search engine

  4. Describe all the steps required to solve the issue, don't hesitate to add picture to guide the future readers

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.