When a password is forgotten, clicking Forgot Password?
on the login screen (Login) results in the opening of the Forgot Password
page (Forgotten password image).
Img. 3 Image - Forgot Password Page
Enter the
User Name
linked to the accountEnter the
New Password
. In some browsers (i.e. Internet Explorer) it is possible to display the password entered by clicking on the eye in the right part of the password text box (New password displayed image).
Img. 4 Image - new password displayed
Click on the
Submit
button. In case theUser Name
coincides with an user in the register of users, an e-mail will be sent to confirm the password change.(New password confirmation sent image).
Img. 5 Image - New password confirmation sent
Check the user’s inbox and click on
Confirm password
link inside the received email with the subjectIMIS Password Request
then re-enter the data of the steps 1 & 2 (New password confirmation image).
Img. 6 Image - New password confirmation
Once the confirmation is submitted, the new credentials can be used in the Login page.
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