Reset Forgotten Password (User Manual)

When your password is forgotten, click on FORGOT PASSWORD? on the login page (Login)

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This will take you to the interface as seen below Recover your account page (Img. 3).

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Img 3. Recover your account page

• Enter the Username linked to the account and submit the username. This will lead you to the interface below

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• Enter the New Password. In some browsers (i.e. Internet Explorer) it is possible to display the password entered by clicking on the eye in the right part of the password text box (Img. 4).

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  Img. 4 Image - new password displayed

• Click on the Submit button. In case the User Name coincides with an user in the register of users, an e-mail will be sent to confirm the password change (Img. 5).

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Img. 5 Image - New password confirmation sent

• Check the user’s inbox and click on Confirm password link inside the received email with the subject IMIS Password Request then re-enter the data of the steps 1 & 2 (Img. 6).

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Img. 6 Image - New password confirmation

• Once the confirmation is submitted, the new credentials can be used in the Login page.