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Meaning
A health plan member's expression that his expectations regarding the product or the services associated with the product have not been met.
Category
Scheme Policy
Synonyma
Further Reading
JLN Processes - Provider Quality Management - process
Sources
File: NHIIS_Phase_1_Public_Report_JLN_IT_Workshop_FINAL_Jan182012_A4.pdf
this page in another language:
EN
https://openimis.atlassian.net/wiki/pages/resumedraft.action?draftId=1108607061
FR
Réclamation