The implementation structure significantly drives the resource requirements for implementing openIMIS. The scale and modalities further impact the costs associated with implementing openIMIS. Some basic guidance on key cost components in terms of supplies, equipment, and capacity development needs are:
Office IT Equipment (excluding phones) * no. of insurance schemes
Office running costs * no. of insurance schemes
Printing of forms: enrolment forms, ID cards (incl. lamination) (1 per each individuals registered in system, claim forms (for claims at health facilities)
Mobile phones * (no. of enrolment agents + no. of health facilities)
IT maintenance/Software development costs for customization (where applicable)
Server related costs (depending on set up - license, hosting charges, security related costs, antivirus)
External SMS gateway charges (one time charge for obtaining gateway rights and SMS bundle cost, if applicable)
Mobile money payment transaction cost (one time charge for enrolling in mobile money system and transaction costs, if applicable)
Capacity development of users and system administrators at various levels
IT Personnel requirements
1. IMIS System administrator
Responsibilities:
Maintain the list of registries in IMIS (Health Facilities, Insurance Products, etc)
Support system users with technical issues (Level 1)
Track issue resolution
Change management (e.g. mobile app deployment and training)
Key qualifications and requirements:
Data manipulation with Microsoft office suite (or equivalent) skills
Know how in insurance processes
2. Server administrator
Responsibilities:
Maintain the Windows Server (OS upgrade, internet access, security aspects)
Manage the IMIS web application (Microsoft IIS)
Perfom web application upgrades
Perform database upgrades
Perform web services / API updates
Perform mobile application configuration's upgrades
Key qualifications and requirements:
Bachelor degree
Experience in deploying web application and experience with MS SQL Server
3. Data entry clerk
Responsibilities:
Extract data from central server for offline clients
Upload data to central server from offline clients
Promptly enter and manage data (enrolment and claims entry) in the insurance information system
Flag inconsistencies in data entry to Manager
Cross check renewal lists, missing photos list, inactive and idle policies lists, pending claims lists, etc.
Flag inconsistencies with payments in system
Coordinate with System Administrator register updates
Feedback requesting
Generating reports and ensuring data coherence
Provide basic troubleshooting for phone components and extracts
Basic troubleshooting and user accounts
Key qualifications and requirements:
Bachelor degree
Very good IT skills
Diligence in data control and entry
Eager to learn new technology
4. Software developer (optional)
Responsibilities:
Develop new functionalities
Fix bugs
Key qualifications and requirements:
Bachelor degree
Visual Basic, C#, TSQL experience