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In the column “Who” a main responsible is assigned, sometimes a second organisation is added in brackets to support the process.
Release Management (Software Maintenance)
One of the main challenges with release management is to coordinate the development of MS IMIS and open source application.
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Table 1: Release management workflow
User
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Support Workflow
The main idea is that there is a centralized ticket system (starting at 3rd tier), where users can submit their issues that cannot be solved at country level.
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Table 2: User support and issue management workflow
Country
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Sales and
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Implementation Workflow
There are several possible constellations, how the sales process can unfold. In general, the proposal process should be based on open competition, spreading implementation know-how to a growing number of international, regional and national implementation partners. The IT & Product Team and GIZ should assume the role of supporting the proposal processes of implementation partners upon request.
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