Page Comparison

Heuristic Evaluation

openIMIS

1. Add/Update/Delete Insuree

   Evaluator: Marvin M
   Date : 20.10.2024
   Task : Add/Update/Delete Insuree

• Visibility:

  • Issues:

    • After adding an insuree to a existing family and changing his/her Address, the next time if you open the insuree, the Checkbox “Same Address” is ticked and the entry “Address” hidden. Same for “Village”

  • Recommendations:

    • Show the differentAddress, Village details.

• Matching real-world

  • Issues:

    • If you want to add a insuree from the list of all insurees then it randomly picks a existing family/group for you. The insuree will therefore be added to the wrong family.

  • Recommendations:

    • Asking the User to which family he wants to add the insuree to. Give the possibility to create a new one if its not existing.

• User Control and Freedom

  • Issues:

    • Once a Photo Officer was inserted and afterwards removed, then the list of Officers is not going to be provided anymore. The Search needs then a manual input.

  • Recommendations:

    • Make the Photo Officer Search the same component as “Health Facility Search”. This component is much more user friendly

• Consistency and Standards

  • Issues:

  • Recommendations:

• Error Prevention

  • Issues:

    • After adding a insuree you can go and update the user status. For the status “inactive” as well as “dead”. The User can therefore the no longer change the user status.

  • Recommendations:

    • Add Reasons for inactivity or dead.

• Recognition Rather
  Than Recall

  • Issues:

  • Recommendations:

• Flexibility and
  Efficiency of Use

  • Issues:

  • Recommendations:

• Aesthetic and
  Minimalist Design

  • Issues:

    • After choosing a Relationship in the add insuree, the field adds a magnifying glass to the result. This indicates it would act as a search. Same for Profession, Education.

  • Recommendations:

    • Remove the magnifying glass from the result

• Help Users Recognize,
  Diagnose, and Recover
  from Errors

  • Issues:

  • Recommendations:

• Help and Documentation

  • Issues:

  • Recommendations:

Heuristic Evaluation

openIMIS

1. Add/Update/Delete Policies

   Evaluator: Marvin M
   Date : 20.10.2024
   Task : Add/Update/Delete Policies

• Visibility:

  • Issues:

    • During entering the policy only 3 fields are needed to complete. There are a lot more information that cannot be changed or used for the creation of the policy

  • Recommendations:

    • Hide the overload of information which are not needed.

• Matching real-world

  • Issues:

  • Recommendations:

• User Control and Freedom

  • Issues

  :

  • Undo and Redo are not fully supported

  • Reload button does not clear all values
    Recommendations:

• Consistency and Standards
  Issues:
  Recommendations:

• Error Prevention
  Issues:

  • Missing information if you really want to reload the page if data was already entered.

  • No Validation of input fields given
    Recommendations:

  • Add warning if user wants to reload

  • Add validation to input fields

• • :

    • Needed double click for choosing an element in the list.

  • Recommendations:

    • Add One-Click Elements to List

• Consistency and Standards

  • Issues:

    • Policy can only be added from Family-Page and not as usual from the list of Policies

    • In Policy details the “Open Family” Button is displayed on the other side than all other buttons as usually.

  • Recommendations:

    • Add create Policy Button to the list of Policies

• Error Prevention

  • Issues:

    • Update and Read Policy look exactly the same. Not clear what a user can do with the entry.

  • Recommendations:

    • Clarify the possible interactions.

• Recognition Rather
  Than Recall

  • Issues:

  • Recommendations:

• Flexibility and
  Efficiency of Use
  Issues:

  Search for Village or Health Facility instead of going through the different fields of information

  
  Efficiency of Use

  • Issues:

  • Recommendations:

• Aesthetic and
  Minimalist Design

  • Issues:

  • Field "Status" is shown but cannot be changed or does not give any appended information

  • Recommendations:

• Help Users Recognize,
  Diagnose, and Recover
  from Errors
  Issues:

  • Missing tooltips for some buttons.

  • Documentation of some processes is really Comprehensive but no direct information panels are used inside the system

  Recommendations:from Errors

  • Issues:

    • Notifications after the asynchronous job are hard to find/recognize. The Notifications do not have links to the elements or a detailed error description.

  • Recommendations:

    • Add Links and error description to the Notifications. If its an error, add all inserted data back again, so that the user only needs to change the failure.

• Help and Documentation

  • Issues:

  • Recommendations: