Page Comparison

Heuristic Evaluation

openIMIS

1. Add/Update/Delete Family/Group:

   Evaluator: Marvin M
   Date : 20.10.2024
   Task : Add/Update/Delete Family/Group

• Visibility:

  • Issues:

    • Date-Picker info missing for birthday input field / photo date

    • Search existing insuree as head of Family does not respond in a resonable time. No Spinner or Search button + No information if nothing was found

    • After clicking save button the screen does not change. It just turns gray.

    • Reload button has no warning if you really want to reload

    • If a entry is deleted it will be displayed as gray stripped row. The list itself will not get refreshed afterwards.

  • Recommendations:

    • Add DatePicker icon

    • Add feedback notification for search

    • Add feedback information "nothing found" etc.

    • Add forwarding or other response after adding family

    • Refresh the Family-List at a certain point (either if notification arrived or after X seconds)

• Matching real-world

  • Issues:

    • Only seven inputs needed but 28 input-fields are shown to get answered.

    • After changing from one page to another there is no information shown what type of interaction is happening. If you change from Family to “Add Policy” then you get to the “Policy” Page. But there is no information that you now can add information to the Policy.
      -> Add Policy looks exactly the same as “Read” Policy

    • User hast to scroll through all lists even though he just wants to add/change one information (ex. Policies)

  • Recommendations:

    • Add any information that the user is aware of which action he is doing.

    • Displaying the “menus” only as header or card without records to easily choose the wanted menu

• User Control and Freedom

  • Issues:

    • Undo and Redo are not fully supported

    • Reload button does not clear all values

    • Poverty State is shown in Family List as checkbox. There is no visual effect which shows that the checkbox cannot be changed.

  • Recommendations:

    • Add a visual indication which shows, that those checkboxes are read only

• Consistency and Standards

  • Issues:

    • Add Family/Group is possible to do directly from Navigation. All other entries can only be generated from the regarding list. Double entry of Family/Group in Navigation is also bit confusing.

  • Recommendations:

• Error Prevention

  • Issues:

    • Missing information if you really want to reload the page if data was already entered.

    • No Validation of input fields given

  • Recommendations:

    • Add warning if user wants to reload

    • Add validation to input fields

• Recognition Rather
  Than Recall

  • Issues:

  • Recommendations:

• Flexibility and
  Efficiency of Use

  • Issues:

    • Search for Village or Health Facility instead of going through the different fields of information
      Recommendations:

• Aesthetic and
  Minimalist Design

  • Issues:

    • Field "Status" is shown but cannot be changed or does not give any appended information

    • A lot of information is shown double times. Family head is shown in header, Family Details and Insurees

  • Recommendations:

• Help Users Recognize,
  Diagnose, and Recover
  from Errors

  • Issues:

    • Missing tooltips for some buttons.

    • Documentation of some processes is really Comprehensive but no direct information panels are used inside the system

  • Recommendations:

• Help and Documentation

  • Issues:

  • Recommendations:

Heuristic Evaluation

openIMIS

1. Add/Update/Delete Insuree

   Evaluator: Marvin M
   Date : 20.10.2024
   Task : Add/Update/Delete Insuree

• Visibility:

  • Issues:

    • After adding an insuree to a existing family and changing his/her Address, the next time if you open the insuree, the Checkbox “Same Address” is ticked and the entry “Address” hidden. Same for “Village”

  • Recommendations:

    • Show the differentAddress, Village details.

• Matching real-world

  • Issues:

    • If you want to add a insuree from the list of all insurees then it randomly picks a existing family/group for you. The insuree will therefore be added to the wrong family.

  • Recommendations:

    • Asking the User to which family he wants to add the insuree to. Give the possibility to create a new one if its not existing.

• User Control and Freedom

  • Issues:

    • Once a Photo Officer was inserted and afterwards removed, then the list of Officers is not going to be provided anymore. The Search needs then a manual input.

  • Recommendations:

    • Make the Photo Officer Search the same component as “Health Facility Search”. This component is much more user friendly

• Consistency and Standards

  • Issues:

  • Recommendations:

• Error Prevention

  • Issues:

    • After adding a insuree you can go and update the user status. For the status “inactive” as well as “dead”. The User can therefore the no longer change the user status.

  • Recommendations:

    • Add Reasons for inactivity or dead.

• Recognition Rather
  Than Recall

  • Issues:

  • Recommendations:

• Flexibility and
  Efficiency of Use

  • Issues:

  • Recommendations:

• Aesthetic and
  Minimalist Design

  • Issues:

    • After choosing a Relationship in the add insuree, the field adds a magnifying glass to the result. This indicates it would act as a search. Same for Profession, Education.

  • Recommendations:

    • Remove the magnifying glass from the result

• Help Users Recognize,
  Diagnose, and Recover
  from Errors

  • Issues:

  • Recommendations:

• Help and Documentation

  • Issues:

  • Recommendations:

Heuristic Evaluation

openIMIS

1. Add/Update/Delete Policies

   Evaluator: Marvin M
   Date : 20.10.2024
   Task : Add/Update/Delete Policies

• Visibility:

  • Issues:

    • During entering the policy only 3 fields are needed to complete. There are a lot more information that cannot be changed or used for the creation of the policy

  • Recommendations:

    • Hide the overload of information which are not needed.

• Matching real-world

  • Issues:

  • Recommendations:

• User Control and Freedom

  • Issues:

    • Needed double click for choosing an element in the list.

  • Recommendations:

    • Add One-Click Elements to List

• Consistency and Standards

  • Issues:

    • Policy can only be added from Family-Page and not as usual from the list of Policies

    • In Policy details the “Open Family” Button is displayed on the other side than all other buttons as usually.

  • Recommendations:

    • Add create Policy Button to the list of Policies

• Error Prevention

  • Issues:

    • Update and Read Policy look exactly the same. Not clear what a user can do with the entry.

  • Recommendations:

    • Clarify the possible interactions.

• Recognition Rather
  Than Recall

  • Issues:

  • Recommendations:

• Flexibility and
  Efficiency of Use

  • Issues:

  • Recommendations:

• Aesthetic and
  Minimalist Design

  • Issues:

  • Recommendations:

• Help Users Recognize,
  Diagnose, and Recover
  from Errors

  • Issues:

    • Notifications after the asynchronous job are hard to find/recognize. The Notifications do not have links to the elements or a detailed error description.

  • Recommendations:

    • Add Links and error description to the Notifications. If its an error, add all inserted data back again, so that the user only needs to change the failure.

• Help and Documentation

  • Issues:

  • Recommendations:

Heuristic Evaluation

openIMIS

1. Add/Update/Delete Claims

   Evaluator: Marvin M
   Date : 20.10.2024
   Task : Add/Update/Delete Claims

• Visibility:

  • Issues:

  • Recommendations:

• Matching real-world

  • Issues:

  • Recommendations:

• User Control and Freedom

  • Issues:

  • Recommendations:

• Consistency and Standards

  • Issues:

  • Recommendations:

• Error Prevention

  • Issues:

  • Recommendations:

• Recognition Rather
  Than Recall

  • Issues:

  • Recommendations:

• Flexibility and
  Efficiency of Use

  • Issues:

  • Recommendations:

• Aesthetic and
  Minimalist Design

  • Issues:

  • Recommendations:

• Help Users Recognize,
  Diagnose, and Recover
  from Errors

  • Issues:

  • Recommendations:

• Help and Documentation

  • Issues:

  • Recommendations: