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Survey: https://forms.office.com/e/puhURXFd0h (under development!)

Measure the Usability:

To measure the usability we will use the well known System Usability Scale (SUS). We will focus on the all-positive scale from Kortum, P., Acemyan, C. Z., & Oswald, F. L. (2021) rather then the original from Brooke, J. (1986). By asking the related 10 Questions we can get quite fast a measured score.

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  1. Accessibility

  2. Devices

  3. Features and Functions

  4. Data operations

  5. Notifications

  6. Open Feedback Question

Heuristics Evaluation:

For the evaluation of the user experience as well as the user interface, we are going to use Nielsens 10 heuristics. (https://dl.acm.org/doi/book/10.5555/2821575 ).

The evaluation will focus on the following features of openIMIS:

  1. Add/Update/Delete Family/Group

  2. Add/Update/Delete Insuree

  3. Add/Update/Delete Claims

  4. Add/Update/Delete Payment

Expand
titleEvaluation "Add Family/Group"

Heuristic Evaluation

openIMIS

  1. Add/Update/Delete Family/Group:

    Evaluator: Marvin M
    Date : 20.10.2024
    Task : Add Family/Group

  • Visibility:

    Issues:

    • Date-Picker info missing for birthday input field / photo date

    • Search existing insuree as head of Family does not respond in a resonable time. No Spinner or Search button + No information if nothing was found

    • After clicking save button the screen does not change. It just turns gray.

    • Reload button has no warning if you really want to reload
      Recommendations:

    • Add DatePicker icon

    • Add feedback notification for search

    • Add feedback information "nothing found" etc.

    • Add forwarding or other response after adding family

  • Matching real-world
    Issues:

    • Only seven inputs needed but 28 input-fields are shown to get answered.
      Recommendations:

  • User Control and Freedom
    Issues:

    • Undo and Redo are not fully supported

    • Reload button does not clear all values
      Recommendations:

  • Consistency and Standards
    Issues:
    Recommendations:

  • Error Prevention
    Issues:

    • Missing information if you really want to reload the page if data was already entered.

    • No Validation of input fields given
      Recommendations:

    • Add warning if user wants to reload

    • Add validation to input fields

  • Recognition Rather
    Than Recall
    Issues:
    Recommendations:

  • Flexibility and
    Efficiency of Use
    Issues:

    • Search for Village or Health Facility instead of going through the different fields of information
      Recommendations:

  • Aesthetic and
    Minimalist Design
    Issues:

    • Field "Status" is shown but cannot be changed or does not give any appended information
      Recommendations:

  • Help Users Recognize,
    Diagnose, and Recover
    from Errors
    Issues:

    • Missing tooltips for some buttons.

    • Documentation of some processes is really Comprehensive but no direct information panels are used inside the system

    Recommendations:

  • Help and Documentation
    Issues:
    Recommendations:

List of Potentials & Problems

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