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Major Process GroupsBusiness ProcessesProposed modulelegacyModularcomments












Core

Processes



Beneficiary Management  



Enroll beneficiary  Benefit plan (Policy)X

Assign beneficiary to a Primary Care Provider (PCP) or primary care unit Client registryX

Eligibility inquiry by provider Provider management (Price list)

only based on the price list, preauthorisaiton required to have the eligibility for provider and Beneficiary
Eligibility inquiry by beneficiary Benefit plan (Policy)X

Preauthorization  Accounting

does it include prevaluation ?
Provider Management

Register/ empanel provider Location and Health Facility (sub level)X

Provider agreement Location and Health Facility (price list link)X

Premium ManagementPremium  collection Benefit plan (Policy - contribution)X

Claims Management



Claims processingClaim (hf claim)XX
Claims status inquiryClaim (claim overview report)XX
Claims dispute and appealsClaim


Claims adjustment and voidsClaim (review)XX
Accounting


Payment to providers Accounting


Accounts receivable Accounting


Accounts payable Accounting (batch run)X









Supportive

Processes





Care Management



Manage costs of catastrophic cases 



Identify chronic disease management cases  



Enroll into chronic disease management programs 



Monitor chronic disease management cases 



Utilization Management Utilization management 



Pharmacy benefits management (PBM) 



Provider Quality Management Provider quality management 



Financial / Audit Management



Actuarial management Benefit plan (insurance product)~

Provider rate  Provider management (Price list)X

Set premium Benefit plan (insurance product)X

Reserve fund management 



Medical LossManage medical loss ratio (MLR) 



Audit and Fraud

Identify fraudulent cases Claims (checks)~

Manage fraudulent cases Claims (feedback)~

Source: Joint Learning Network Report 2012

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