How can we best present to our users what openIMIS has to offer? Which solutions are they (the users) looking for - and how can we communicate to them - as succinctly and clearly as possible - that we have it?

These are some of the questions we are currently working on with two communication specialists. They would be keen to hear your, the implementers', perspective: What are your clients looking for and how do you get them interested in the solutions openIMIS can offer?

Co-ordinates

Date: 28.02.2024

Time: 10.00 AM Central European Time (CET)

Room: https://meet.jit.si/openIMISImplementers - (jitsi claims to support Chrome, Chromium & MS Edge and Firefox browsers only.  You might also want to try the jitsi app)

Participants: (kindly only add yourself, not others):

•  (20 participants from implementers, developers, +)

Schedule

Meeting Minutes

Which groups have an interest in openIMIS, why and for what?

(whiteboard results)

Open

Your stories / recommendations

How do you present openIMIS to potential users?
Having done it a few times, what have you learnt about what works and what doesn’t work?

• identify (pilot) schemes and introduce tool to them - they are searching for tools

• it will be easier to talk to government authorities once you created reference cases in the country, explain the value of the tool through this reference case = show that it works

• show casing previous implementations easier to win trust of potential users, can relate to requirements and specify requirements on top of what they are seeing; boosts potential users confidence to adopt openIMIS

• users always interested in new features, customising to their needs

• facilitate talks between potential and current users

• show how openIMIS can solve specific problems / challenges of a potential users = openIMIS as a solution, USP of openIMIS vs. other options; boosts credibility

• USP e.g. modular architecture that makes customisation easier

• SOPs work as joint guideline to talk about the scheme at hand and what a user needs

• learn as much about requirements first to anchor presentation of tool with needs of user

• need to understand government dynamics (national / country level), challenges and identify actual decision makers → present openIMIS as solution, backed by naming reference cases

• potential users actually ask for the reference cases in the country or from other countries / similar schemes,

• ideally address technical staff working at government authorities - best entry to an agency as the understand business needs and technical approach to solve problems; will be able to connect explanations on openIMIS as a solution best

• invest effort to identify technical staff as mediators / decision makers

Which tools / materials are you using to present openIMIS? and: What material would be helpful to be provided by the Coordination Desk?

• PPT slide deck - pick from existing stock of slides to cater best to specific / potential user

• (customised video) demo easy to follow and safes time

• link to website and other resources online

• link to demo for potential user to try out themselves

• prepared video tutorials - with voice over in language of potential user

• idea: Can we rebuild openIMIS webpage? (use additional channels?) For example https://github.com/ has a nice presentation (you have to be in incognito mode if you are logged in); target audience: software developers