Meaning
A health plan member's expression that his expectations regarding the product or the services associated with the product have not been met.
Category
Scheme Policy
Synonyma
Further Reading
JLN Processes - Provider Quality Management - process
Sources
File: NHIIS_Phase_1_Public_Report_JLN_IT_Workshop_FINAL_Jan182012_A4.pdf
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EN
Complaint
FR
Réclamation