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Major Process GroupsBusiness ProcessesProposed modulelegacyModularcomments












Core

Processes



Beneficiary Management  



Enroll beneficiary  PolicyXApr 21
Assign beneficiary to a Primary Care Provider (PCP) or primary care unit InsureeXApr 21
Eligibility inquiry by provider Provider management (Price list)

would be only based on the price list, preauthorisaiton required to have the eligibility for provider and Beneficiary
Eligibility inquiry by beneficiary PolicyXApr 21
Preauthorization  Accounting

does it include prevaluation ?
Provider Management

Register/ empanel provider Location and Health Facility (sub level)XApr 20
Provider agreement Location and Health Facility (price list link)XApr 20
Premium ManagementPremium  collection Contribution (Policy - contribution)XApr 21
Claims Management



Claims processingClaim (hf claim)XOct 19
Claims status inquiryClaim (claim overview report)XOct 19
Claims dispute and appealsClaim


Claims adjustment and voidsClaim (review)XOct 19
Accounting


Payment to providers Accounting (batch run)X
account report available
Accounts receivable Accounting

Plan for TZ
Accounts payable Accounting

Plan for TZ









Supportive

Processes





Care Management



Manage costs of catastrophic cases 



Identify chronic disease management cases  



Enroll into chronic disease management programs 



Monitor chronic disease management cases 



Utilization Management Utilization management Reports / cubes~Apr 21 (DHIS2)Report available on service and Item
Pharmacy benefits management (PBM) 



Provider Quality Management Provider quality management 



Financial / Audit Management



Actuarial management Benefit plan (insurance product)~
done via Relative pricing, pricelist and scheme drugs price
Provider rate  Provider management (Price list)X

Set premium Contribution planXApr 21(FS)
Reserve fund management Benefit plan (distribution)


Medical LossManage medical loss ratio (MLR) Reports / cubes~Apr 21 (DHIS2)multiple report can be use to compute the MLR
Audit and Fraud

Identify fraudulent cases Claims + AI~Oct 19 + Apr 21 (AI)based on product list and eligibility
Manage fraudulent cases Claims (feedback)~Oct 19Ask feedback from the beneficiary

Source: Joint Learning Network Report 2012

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