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This section identifies the primary users of Social Registry (SR) and Integrated Beneficiary Registry (IBR) systems and outlines their key business processes. Understanding these users and their needs is crucial for mapping comprehensive functional requirements that ensure the systems effectively support the entire social protection delivery chain.
The Social Registry (SR) and Integrated Beneficiary Registry (IBR) serve distinct yet complementary roles in the social protection ecosystem. The SR focuses on potential beneficiaries, supporting the initial stages of the social protection delivery chain, including outreach, intake, and registration. It provides a foundation for assessing needs and conditions across the population.
The IBR, on the other hand, concentrates on actual beneficiaries enrolled in various social protection programs. It supports the later stages of the delivery chain, including benefit provision, case management, and program coordination.
Together, these systems enable a comprehensive approach to social protection, from identifying potential beneficiaries to managing and coordinating benefits across multiple programs. By addressing the specific needs of different user groups, the SR and IBR contribute to more effective, efficient, and responsive social protection systems.