...
The openIMIS software already has some flexibility built into its source code, but this can also be modified to cater to additional needs from users. These needs can at times just be changing the terminology to reflect the terms or name of actors used by the insurer, however, these needs can be more farreaching and require software development. Comparing system specifications with scheme procedures helps identify gaps for software modification and once identified lead to change in system specifications and accordingly modification of software. Irrespective of the extent of customization needed, changes must be properly documented and agreed upon before undertaking any further software modification. When planning modifications it is helpful to consult with the openIMIS Product Group to check the development pipeline in order to avoid duplicate efforts and to find synergies and ways to coordinate development efforts. Integration with external components (eg. SMS and mobile payment gateways) are optional and dependent on the context. The importance of testing the openIMIS software in your context cannot be overemphasized. Plenty of time should be planned for testing the software particularly where significant changes have been made to the software.
...
Trainings should ideally be split across different sets of actors (according to chosen implementation structure) covering aspects relevant to each group, as shown in the Generic Training Approach. Ideally the approach would be to combine training of actors on processes and the use of the tool/software. Server administration training should include training on managing the server on which the application runs (including security issues, management of web services, etc.) as well as maintaining the chosen setup. System administration relates to configuration aspects like management of key registers (services covered, changes in prices, facilities covered, user accounts, etc), as well as aspects like offline extract management, etc. Scheme staff training would also depend on the roles to be undertaken by different actors including the distribution channel/agents (internal or external, commission based, aso). Health facilities are a key actor that are generally involved in tasks such as identifying clients and the submission of claims in the insurance processing. Depending on the chosen setup the facility staff may also need training, which should be accounted for in the planning.
...